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Delivery & Returns Policy

Last updated: 17 August 2025

Delivery

All orders are dispatched in plain, discreet brown packaging with no indication of the contents. All parcels are sent using a recorded and insured service. This means your order will not be left on the doorstep or with neighbours.

UK Delivery

  • Royal Mail: If you are not at home, your parcel will be held at your local depot for 7 days for collection. After this, it will be returned to us.
    Delivery time: 1–3 working days. Prices from £4.65.
  • DPD Courier: If you are not at home, your parcel will be held at your local depot for 5 days for collection. After this, it will be returned to us.
    Delivery time: 1–2 working days. Prices from £8.80.

Europe Delivery

  • Royal Mail Recorded Delivery: Used for parcels under 2kg.
  • DPD Courier International: Used for parcels over 2kg.
  • Delivery time: 3–5 working days. Prices from £7.50.

Rest of World Delivery

  • Royal Mail Recorded Delivery: Used for parcels under 2kg.
  • DPD Courier International: Used for parcels over 2kg.
  • Delivery time: 3–5 working days. Prices from £9.99.

BFPO (British Forces Post Office)

  • Royal Mail Recorded Delivery
  • Delivery time: 3–5 working days. Prices from £4.65.

Returns & Exchanges

We offer a 30-day money back guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange.

Conditions for returns:

  • Items must be returned unused, in their original packaging, and with any enclosed documentation.
  • Returns must be sent within 30 days of delivery unless otherwise agreed.
  • The item remains your responsibility until it reaches us. For your protection, we recommend using a tracked, insured delivery service.
  • The cost of returning the item is your responsibility, unless the goods are faulty.
  • Delivery charges are only refundable where goods are faulty and a refund is issued.

Non-returnable items

For health and hygiene reasons, we cannot accept returns of the following items once they have been opened, used, or if any seals have been broken:

  • Sex toys and intimate products
  • Lingerie and clothing
  • Lubricants, oils, and consumables
  • Cosmetics and body care items
  • Any other products which cannot be returned for hygiene reasons

This does not affect your statutory rights if goods are faulty or not as described.

Refunds & exchanges

Upon receipt and inspection of the returned item, we will either:

  • Issue a full refund (excluding the original delivery charge), or
  • Send a replacement/exchange, if preferred.

Returns Address

DrD
PO BOX 228
Hitchin
Herts
SG4 0WW
United Kingdom